Good morning, I need to find an API that exactly reflects the Interactions Panel (Performance > Interactions), I tried the APIs "/api/v2/conversations/{conversationId}" and "/api/v2/analytics/conversations/{conversationId}/ details" which theoretically should bring all the details, however there are fields in this list that are not found directly in these APIs. Has anyone experienced this?
That page at it's core is primarily POST /api/v2/analytics/conversations/details/query but most pages are a combination of APIs and actual programming logic to mine those APIs for other information, or to stitch them together with data from other APIs.
Very rarely will you find an API that just spits out exactly what's on a given page, so if you can't find something specific you may need to ask more specific questions.
@robertosilva This is correct. The Genesys Cloud Platform API is a platform first; there is not a 1:1 mapping between the platform and a UI page. If you want to reverse engineer a page, your browser's network console will show you what API requests are being made. You can find documentation on what the UI views show here: About views and dashboards - Genesys Cloud Resource Center.
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