In Architect, there is a tool that allows for turning on recording if consent if enabled on the trunk. There must be and API for this, but all I could find is the set recording state as ACTIVE, but it does not flip the consent for the call. Anyone tried this programmatically? i am looking to do this on outbound calls with a script.
Popping this to the top of the list. @tim.smith or others have any clue how to start participant recording like we do in Architect?
Hello Robert,
There is unfortunately no equivalent via Platform API at this time. This can only be done from the Architect flow.
Regards,
Are there ANY options to programmatically start recording?
A user can start their own ad-hoc recordings using PATCH /api/v2/conversations/{conversationId}/participants/{participantId}. The user can then access them via these endpoints: https://developer.genesys.cloud/analyticsdatamanagement/recording/userrecordings-apis.
Agents can't do Ad-hoc and we need recordings need to be based a policy, but do to regulations, we need Consent turned on at the trunk level.
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