API Update Segment?

[FlorianM]

Hello the community,

I use an ETL which falls into error when the WrapUpNotes are too long. I have not found a solution to update the WrapUpNote on all segments of a participant (with a script JS).

Description of the Use Case:
During a conversation, when a WrapUpNote is written during the "interact" segment, the WrapUpNote is recorded on the "interact" segment AND on the "wrapup" segment.

Expected result:
When I use the participant update API, the WrapUpNote is updated on all segments that contain the WrapUpNote.

Observed result:
Only the "wrapup" segment is updated. My ETL processing is KO ...

Conclusion: how do I update the WrapUpNote in my "interact" segment ???

Thank you in advance for your help

[jacobshaw]

Hi Florian,
I confirmed this behavior with the api explorer dev tool, and after talking with another associate, he suggested that the PATCH /api/v2/conversations/{conversationId}/participants/{participantId} endpoint is designed to only update the segment with segmentType=wrapup. That is a special phase of the conversation for after call work (ACW), but the way it is interpreted is likely up to Analytics.
It may be worth taking this to the Ideas Portal

[FlorianM]

Thanks Jacob