/api/v2/analytics/conversations/details/query

Platform API
1

I'm attempting to join user info with conversation/details/query in the API portal as a POC, but the output from the details query doesn't have userid on anything and I'm told it should. The date range is a known test cycle. i'm getting customer and bot info only as participantid. There were approximately 20 calls taken on the date range. It appears that all i'm getting is Bot nfo.

2

Without an example of the query you're using all we could do is make guesses.

3 
curl -X POST 'https://api.usw2.pure.cloud/api/v2/analytics/conversations/details/query' \
  -H 'Authorization: Bearer **************************************************************************************' \
  -H 'Content-Type: application/json' \
  --data-raw 
```{"interval":"2023-04-12T00:00:00.000/2023-04-13T18:59:00.000"}'
4

If you believe the data being returned by the analytics API is incorrect, please open a case with Genesys Cloud Care to investigate; we do not have access to your org's data via the forum.

5

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.