I have a client who has noticed a significant number of API failures (receiving a 400 response) from this particular API. I understand that this API is an internal tool utilized by Genesys. However, I'm seeking guidance on how to ensure that this API consistently receives a 200 response instead of a 400.
I have two production orgs, each displaying different outcomes. In one org, all requests to the API pass with a 200 response, while in the other org, all requests result in a failure with a 400 response. This issue appears to be specific to the Authorized Applications linked to a custom app. Is there a certain scope or setting that needs to be added in order to resolve this issue and get a successful response?
Since this API is exclusively used by Genesys for tracking purposes and not accessed externally, I'm uncertain about the necessary steps to address this. Thanks 