Hey,
I'm trying to use
PATCH /api/v2/conversations/messages/{conversationId}/participants/{participantId}/communications/{communicationId}
This API request to disconnect Agent as a user.
There are two types of behavior :
- If no events, no messages were received from agent (like an agent clicked on convo, see user message and that's it), everything works fine: conversation got "frozen" for agent as expected.
- If any event from agent's side received, Java API client produces no errors, but PATCH request isn't sent.
I can't reproduce it locally, although we have
.withShouldThrowErrors(true)
for api client.
So, I was wondering, what kind of problem might occurred? Thanks!