#Architect Is there anyway to retrieve the menu selection(DTMF) in the menu action?

Genesys Cloud Applications Architect
1

#Architect
Is there anyway to retrieve the menu selection(DTMF) in the menu action ? I am calling same task for all menu options and I want retrieve the selected menu from the task. Is it possible ? This will really help in developing a dynamic menu.

Regards
Deepak

2

Hello,

I am not aware of such possibility with the Architect Menu.

I think you would have to select "Task" in your menu actions.
Inisde each task, save the selected menu in a variable (Flow or State - ex: Flow.MySelectedMenuOption) using an "Update Data" action.
And then "Jump to Reusable Task" (and leverage the Flow.MySelectedMenuOption variable there).

I am not sure there is an existing Idea that corresponds to your scenario.
But you can request new features and share your use case at https://genesyscloud.ideas.aha.io/

Regards,

3

Thanks Jerome. That helps.

4

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