Architect - Particpant Data - Call.Ani insert into table

[Nordien_Anflous]

Hello Everyone,

Is there a way when a call is coming into or transferred to a call flow that the Call.ANI with the E164 format number is being inserted into a table for a table lookup?

Trying to create a call block that is more automated when an agent transfers the interaction to the call flow that the particpant data with Call.Ani is being inserted into a block table.

Regards,
Nordien Anflous

[Ernest_John_Nuque]

Hi @Nordien_Anflous ,

I did a similar approach, using Genesys cloud data tables and genesys cloud API.

my use case was when a call is routed to an agent and the agent experience a nuisance caller agent can add that caller ani to a table for blocklist purpose (using agent script) and prevent that number to proceed in IVR.

what I did was

1. Create a data table below is the sample table I created
   

   

2. use API: /api/v2/flows/datatables/{DataTableID}/rows to insert the call ani to the data table.

3. use architect data table look up to check whether the call ani is found on the table and if it is block listed?
   

   
   
   if call ani is block listed returns "True" call is immediately disconnected.

Hope this helps.

[Nordien_Anflous]

@Ernest_John_Nuque

API: /api/v2/flows/datatables/{DataTableID}/rows

Thank you for your input i did something similar the manual ANI block is working.

I will try to look into that script part that the agent can press a button to add the Call.ANI to the Block list.

Regards,
Nordien Anflous