Assign Create Callback from a Data Table

[bholden]

Hello, bright Genesys developers out can someone please assist?

In my org we have a standard In Queue Flow that we assigned in most all of our queues.

We were hoping to be able to use a data table that is a reference in our in-queue flow that carries some of the other specific details to our Create Callback Node but it seems like only values are accepted in this field.
Has anyone had luck in setting the Callback Script name to a variable from a data table and feeding that thru into the Create Call Back node. In my screenshot it seems that Queue and Callback Script are coded a little differently. The queue will let me call variables for assignment but the callback Script doesn't seem to:

[IntegrationsRUs]

Your only option for value based settings which don't allow a dynamic variable is to use a switch statement which does a string match to your variable and then copy the same tool to each output and change it to the correct hard coded value.

Alex Johnson achieve cx