Hello folks,
I'm using genesys cloud web chatting service on my organization's website. The chat is working well, but it's on default settings.
The problem we are facing is we want to add some attributes called user's phone number, name, e-mail forms need to be asked when starting a chat.
Please someone tell me why we are using Message deployment and Widget webchat. Currently, message deployment and I copied and pasted the script in the Deployment to our website. I want to use the widget WebChat version 1.0 on my website and want to customize the columns.
Tell me step by step to achieve this goal.