Attribute Trigger

Triggers
1

Hi All,

I created a trigger using "v2.detail.events.conversation.{id}.attributes" topic. The purpose of the trigger to set a delete date on the recording for a self-service flow. In this case, a voice bot. I want to be able to set a delete date on the recording when the caller goes through the Bot without exiting to a queue.

In my workflow for the trigger uses a data action to obtain the recordingId from the conversationId. This works without error as long as the caller does not transfer to ACD. When the caller transfers to ACD then I receive a 404 error (action.remote_endpoint).

So, my thought is that due to the transfer the endpoint has not been created yet which is why I get the error. If I put a delay on the data action, then it runs without error transferring to ACD. However, it uses the date in the data action rather than the policy for the queue.

Thanks in advance for any insight on this.

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