Audit access and Logs

Coffee House
1

I am trying to find out if there is an API or a method of access to an audit or log file of user log in's, date times downloading of files, generation of reports, etc.

2

There isn't currently anything on the roadmap to provide API access to audit data. If you need help submitting an enhancement request, let me know.

3

You can somewhat get the user login/logout information though. Use POST /api/v2/analytics/users/details/query to retrieve presence information, which will include the start and end times for each presence. You can identify login/logout events when the presence changes from/to the OFFLINE system presence.

One consideration, however, is that the data is not directly tied to login/logout events. The PureCloud webapp sets the presence to offline when you log out and sets you to available when you log in. I bring this up because any logins through anything other than the official UI won't necessarily follow this pattern.

4

Found a few resources that do have some form of audit information:

5