I was able to enable Okta authentication for messenger, but I want custom behavior. When a user started a conversation at a certain point or after a welcome message the user should Authenticated to move further in messanger/BOT. need help on how we can achieve this functionality in Genesys?
Hi,
Currently, enabling authentication forces the user to initiate the session as authenticated (so before receiving any messages).
To support the use case you want to implement, you need to wait for this forthcoming feature:
This will allow the user to start an anonymous session and switch to authenticated mode (while keeping the context). Note that the reverse path is not allowed.
Your Bot or flow can then check if the user is authenticated or not before reaching a specific service and ask the user to authenticate if he is not.
See Message.isAuthenticated attribute.
Hope this helps,
Regards,
V.P.
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