Hello, We have been getting this intermittently in browsers on reconnect (loss of wifi or page changes). But also almost every time we reconnect in Safari we get an authorization error. I don't know how to handle this and it is really hurting our service levels. Any thoughts. I can provide more information as needed.
Safari error:
[Error] unauthorized – {status: 401, message: "Failed to verify session (5b4cacfa0000773471661e6d)"}
(anonymous function) (Script Element 1:4:6477)
(anonymous function) (Script Element 1:4:4674)
onack (Script Element 1:25:1120)
onpacket (Script Element 1:25:544)
(anonymous function) (Script Element 1:9:8386)
emit (Script Element 1:9:9446)
ondecoded (Script Element 1:24:27464)
(anonymous function) (Script Element 1:9:8386)
emit (Script Element 1:9:9446)
add (Script Element 1:25:6908)
ondata (Script Element 1:24:27416)
(anonymous function) (Script Element 1:9:8386)
emit (Script Element 1:9:9446)
onPacket (Script Element 1:13:26826)
(anonymous function) (Script Element 1:13:24442)
emit (Script Element 1:9:9446)
onPacket (Script Element 1:13:31527)
onData (Script Element 1:13:31480)
onmessage (Script Element 1:14:11367)
Chrome error:
realtime.full.js:4770 unauthorized
{status: 401, message: “404 - {“status”:404,“userMessage”:“token not found”,“errorCode”:“not.found”}“}
message : “404 - {“status”:404,“userMessage”:“token not found”,“errorCode”:“not.found”}”
status :401
proto :Object