Hello,
I've been trying some configurations to make some form auto greeting with agent name work but it doesn't seem to work out for me.
I tried this API: /api/v2/conversations/messages/{conversationId}/communications/{communicationId}/messages
To make a "post" with specified body to see if this could work. I receive a text with error code:
"message": "Bad request: Messages may only be sent for non-external communications",
"code": "bad.request",
"status": 400,
"messageWithParams": "Bad request: {details}",
"messageParams": {
"details": "Messages may only be sent for non-external communications"
Kind regards
Kevin