Auto trigger Inbound Survey application after call Disconnects

Triggers
1

Hi team,

We have a customer requirement to auto trigger survey voice application at the end of the call. Please help me to know if there is a way to auto trigger any disconnect actions either from Inbound call flow or from agent end.

Also please let me if there is any other best way to auto trigger survey voice application at the end of the call.

Thanks & Regards,
Gowthami R

2

Hello,

I think event triggers fits your use case. Read more about it here: https://developer.genesys.cloud/platform/process-automation/. Here is a simple blueprint demonstrating how to utilize triggers: https://github.com/GenesysCloudBlueprints/process-participant-attributes-event-triggers-blueprint

Best

3

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