Auto wrap-up state with missing call

1

Hi, if the auto wrap-up is disabled or enabled, when the agent receives an ACD call but does not answer, the agent's state will be set to wrap-up or not ready? Or the state will won't be changed?

Thanks

2

Hi Peng,

This forum is geared towards answering questions about the Genesys Cloud Platform API and development tools. Your question deals with overall system behavior. I suggest you post in the Genesys Knowledge Network forum as you will more likely have a better chance of getting an answer.

Thanks,
John Carnell
Manager, Developer Engagement

3

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