Good day, could any of you dear forum users tell me how to make a solution that would allow me to call a phone number saved in an excel cell by clicking on it? I apologize if I asked a question in the wrong thread. I ask for your understanding and if possible, please provide information on how to do it.
How to write an extension for Excel is outside the scope of this forum. However, the concept would be to:
- Have the user authorize your extension using an OAuth flow: https://developer.genesys.cloud/authorization/platform-auth/
- Place a call: POST /api/v2/conversations/calls
Take special note of this setting the user must enable: Allow apps to place calls - Genesys Cloud Resource Center
Thank you very much for your quick and specific answer.
I will have to use another solution though.
I already have one idea, but I have encountered another problem.
I noticed that if I enter "callto:600600600" in an Excel cell,
the Genesys application will make a call to the number 600600600, but the problem is that the call is made via the call option:
and I need it to be made via the interaction option.
Can you tell me if this can be changed somehow?
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