Story:
We use messengers from support and at the sales level.
On sales, we have integrated a digital bot flow with various queries such as opt-in for quality purposes, what is your reason for contacting us and whether you need support or sales advice. We then route the agent.
Question
- If possible, a short message that the customer has left the chat would be helpful. Is there any way you can make that happen, please?
- Perfect way: Customer will be automatic disconnect and get a message. Interaction will be automatic disconnect and a wrap up code will be set. How can we integrate it? any ideas, solutions, experiences?
Thank you for your help.
Best regards
Martin