Automatic Queue creation with API

[MaheshwarJD]

Hello Team ,

We are trying to automate creating queues with API - We will create one queue with all the applicable settings and copy that settings into another using the SourceQueueID field.

POST API -
/api/v2/routing/queues
Payload -
"name": "{queueName}",
"sourceQueueId": "e96aXXXX"

Though the queues are getting created , its not copying the division setting from the source queue , instead the new queues are created in Home division.

I tried including the division in the payload but got 400-bad request as response , tried different formats nothing worked. Could someone please help on this ?

Sometimes we have to create more than 100 queues and its repetitive work. If there is any automation available already let me know that as well.

Thanks in advance.
MJD

[Jerome.Saint-Marc]

Hello,

The request body for POST /api/v2/routing/queues should look like this:

{
  "name":"NAME_OF_THE_QUEUE",
  "division":{
    "id":"ID_OF_THE_DIVISION_WHERE_QUEUE_WILL_BE_CREATED"
  },
  "sourceQueueId":"ID_OF_THE_QUEUE_TO_BE_COPIED"
}

Regards,