Automatically redirect to post call survey after disconnecting the call

Platform API JavaScript SDK
1

Hi Team,

In Genesys Architect flow, is there any option to transfer a call to post call survey after the call is disconnected?

2

Hello,

There is no such option available at this time.

Note there is a feature currently in development related to this use case: INB-I-189: Ability to configure mandatory post-call actions to support compliance & 3rd party voice surveys.
You can follow its progress through this link to the Genesys Cloud idea, and see when/if a beta program will be made available prior to release of this feature.

Regards,

3

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