Hi,
sometimes we need to remove a client from our system. (client is a company we would handle the calls for). This involves removing the workflows, scripts, agents, skills and so on. Is there a way to back this all up for an easy recovery in case we messed up and removed the wrong client?
Did not happen yet, but sure cannot stop thinking about this. And if this bothers me then it means it WILL happen.
Hi,
In our CX as Code tool we do have the ability to export just about anything that CX as Code supports. It can dump the configuration into a JSON or HCL format. We have used customers and partners use this to do backups so they can then re-apply configuration changes. You might want to take a look here:
You can also use our CLI to get invoke our APIs to get data out of the platform.
Thanks,
John Carnell
Director, Developer Engagement
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