Hey I am looking to bulk export call recordings from Purecloud to AWS S3 bucket. The recordings are in .opus format and it is currently being successfully exported using the bulk export tutorial script.
The issue is that I want the formatID to be MP3. I see that we can get particular conversations with a particular format using the conversations API, but is there any way to put in the format in the batch request that directly converts it in mp3 format.
Looking forward to your reply.
The tutorial that I am following is: https://developer.mypurecloud.com/api/tutorials/recordings-bulk-actions/index.html?language=python&step=1
Thanks a ton.
Best
Varun