Batch Request to AWS S3

Hey I am looking to bulk export call recordings from Purecloud to AWS S3 bucket. The recordings are in .opus format and it is currently being successfully exported using the bulk export tutorial script.

The issue is that I want the formatID to be MP3. I see that we can get particular conversations with a particular format using the conversations API, but is there any way to put in the format in the batch request that directly converts it in mp3 format.

Looking forward to your reply.

The tutorial that I am following is: https://developer.mypurecloud.com/api/tutorials/recordings-bulk-actions/index.html?language=python&step=1

Thanks a ton.

Best
Varun

Hi Varun,

As far as I'm aware there's no feature to request the server to convert the files to a specified format. You'll have to carry out the conversion after you receive the files.

It sounds like a good feature to me and I'd recommend posting the idea in our Ideas Portal. If the feature is accepted you can receive updates when we start working on it.

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