Beta documentation

Betas Auto-logout inactive users
1

This beta will begin on October 6th, 2021 at approximately 11:00 AM EST. Please do not attempt to use the feature before this time!

To enable feature:

From Postman:

PUT /api/v2/tokens/timeout

Request body:

{
"idleTokenTimeoutSeconds": 0
}

note that "idleTokenTimeoutSeconds" valid range is 300 - 28800 seconds

From API Explorer:

https://developer.genesys.cloud/developer-tools/?swaggeroverride=https://api.mypurecloud.com/api/v2/docs/swaggerpreview

  1. Click API Explorer > Tokens
  2. Click PUT api/v2/tokens/timeout
  3. Enter a valid value in the "idleTokenTimeoutSeconds" field (300-28800 seconds)
  4. Click Send Request

To disable feature:

From Postman:

PUT /api/v2/tokens/timeout

Request body:

{
"idleTokenTimeoutSeconds": {300-28800 seconds},
"enableIdleTokenTimeout": false
}

From API Explorer:

https://developer.genesys.cloud/developer-tools/?swaggeroverride=https://api.mypurecloud.com/api/v2/docs/swaggerpreview

  1. Click API Explorer > Tokens
  2. Click PUT /api/v2/tokens/timeout
  3. Enter the following in your request body:
    {
    "idleTokenTimeoutSeconds": {300-28800 seconds},
    "enableIdleTokenTimeout": false
    }
  4. Click "Send Request."
3

Please see our FAQs page for answers - if your question isn't answered there please respond directly with your question. Thanks!

4
5

Becky -

Does it work for desktop as well ?

6

This feature works for both the desktop and browser versions of Genesys Cloud.

7

Becky -

I tested and it is working fine in Chrome and Edge but now in Desktop app.

Does it require any specific desktop version ?

8

Hi Anurag - can you tell me what you mean when you say it's not working in the desktop app? Do you receive any particular error? Or are you just not seeing your user(s) get logged off after being inactive?

9

I do not see any error but until Friday it was not logging out from desktop but working today as expected

10

Also, as document I could see that the max time we can set is 300 which is 15 mins..

Are you planning to increase the timeout limit ?

11

Hi Anurag, if we were to increase the timeout limit, what would be the maximum number of minutes you would prefer?

12

Generally Agent has 15 min of tea and 30 mins of Lunch break, so ideally as per my personal thought process, it should be more than 30 mins..

You have range from 5 mins to 15 mins..
If you can make it from 5 min to 1hr , it will give better window to individual to configure according to their need.

Again its my personal thought

13

Thank you for your feedback!

14
15

Are you planning to update the timeout window.. If yes, kindly update once done !

16

Hi Anurag, we are evaluating whether we can support a longer timeout window during the beta - or whether we will need to consider this as a separate project after we release the initial iteration. I will let you know what comes of the discussion.

17

Hi Becky -

Couple of questions :

Is this released for Production ? If yes - I am not able to see into my Prod instance
If not - Please enable beta version for my Prod instance. I will send you a note
Hope we have increased the timeout limit to 8 hours ?

19

Hello Becky,

Trying to repost as I may have added a comment to someone elses post in error

We're looking into launching this beta tomorrow.

  • How does this effect wallboard accounts?
  • If a dashboard is displayed will it be auto logged out?
  • If an agent leaves themselves in a wrap-up or not responding status will this also log them out?

Thank you for your time.