Blind transfer not working

[Kaviya_V]

Hi Team,

I am trying to initiate a blind transfer using API.

POST /api/v2/conversations/calls/{conversation ID}/participants/{participant ID to replace}/replace
{
queueId: 4b137de0-feef-4ba5-9dd8-667242f3b733
}

when i used the above API, I am getting 202 response, but it does not initiate the blind transfer to queue id.

Could you please help on that ?

[minmin68]

How about this style?

/v2/conversations/{conversation ID}/participants/{participant ID to replace}/replace/queue

[Kaviya_V]

Hi Minmin,

I have tried all this 3 API , i am getting 202 response but it does not transfer the call to queue/user/external number.

/v2/conversations/{conversation ID}/participants/{participant ID to replace}/replace/queue
/v2/conversations/{conversation ID}/participants/{participant ID to replace}/replace/agent
/v2/conversations/{conversation ID}/participants/{participant ID to replace}/replace/external

Attaching screenshot for your reference. Attached sample API which i have tested.

POST /api/v2/conversations/017f32bb-496e-43b4-48eaea5a83f0/participants/c6e92e23-44df-48d6-7492cdef0f72/replace/external

Authorization: Bearer ************
Content-Type: application/json

sample request:
{"transferType":"Unattended","address":"+91**********"}

[tim.smith]

Please open a case with Genesys Cloud Care to investigate. The API is working as intended, but Care will have to investigate what's failing downstream.