Hello,
We have a strange situation using blind transfer to the queue with callback.
The use case is like this:
Inbound call -> end call -> schedule callback -> callback begins -> customer answers the callback -> we click the Blind Transfer to the Queue button -> conversation is running forever (up to 14 days, then it is terminated automatically).
I tested some cases and when I disconnect the call right after the answer callback (either customer or agent side) and click the Blind Transfer button instantly ~1s after the disconnect, the call is still transferred and remains connected for up to 14 days.
When I click button after disconnect after a while I get the alert "Failed to transfer interaction"
The destination queue is transferring to the inbound flow with IVR.
The question is: Can we somehow cover this situation with instant disconnect and not blind transferring to the queue using the button?
I am guessing that I click Blind Transfer to queue faster than the conversation status is updated.