Hi All,
We have a request for a web messenger bot flow where by a customer could select 'arrange a call', input a time/date for a call and then end the interaction. I'm wondering if this is possible. We already have a 'talk to agent now' option to trigger a call and callbacks are woven into that inbound flow already which is fine
I understand slot types for prompting input data like numbers or email addresses etc and then sending to ACD/flow based on triggers in the bot flow but I'm not sure how we could input time/date into an architect flow that would trigger a callback at the specified time.
Let me know if anyone has any ideas or experience with designing something similar.
Cheers,
Martin
Hi @martingrimmer it's a good use-case: we plan to improve the experience for both Rich Media Authoring of data capture (this could then be used by Agents, Bots, Messenger Apps), and also for End-Users to have a convenient way to enter that data via Date/Time pickers across various Messaging Apps.
See this new Idea here: https://genesyscloud.ideas.aha.io/ideas/DIG-I-1263
In the short-term, perhaps it's worth exploring a more conversational approach via Quick Replies, to incrementally refine date & time selection via buttons:
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Today - Tomorrow
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Morning - Afternoon
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9am - 10am - 11am...
1 Like
Thank you Angelo!
This is a great idea actually. I'm still experimenting with a data action via the callback API that has a callbackScheduledTime attribute.
I will follow that idea topic as well
Cheers,
Martin