Hi,
I'm trying to configure my bot flow to present a list of Stores based on the selected State captured.
My flow is really just replicating a pre chat form, capturing customer details before transferrign to agent.
I'm looking for guidance on how to do this. I was thinking maybe a data action and data table containing the states and stores? I don't have a great knowledge of configuring data actions, input/output contracts, but could probably figure it out. if I use the Selected State as the input to the data action, can the output be an array containing all the relevant stores? I've searched for a similar request, but nothing that I can use.
Thanks for any advice.
Frank