Is there a way to make a specific reusable task run at EVERY menu during a call flow? Basically, I want to make a specific web service call (using a data action that I've already created) every time the user is presented with a menu. I was thinking that optimally the implementation would look something like this:
- I create a reusable task that uses flow variables as parameters to the web service call and then makes that call.
- For each menu, I can somehow trigger that reusable task to run without any user action (in other words, without the user having to provide DTMF or voice input).
- The user can still provide DTMF or voice input, which would direct the user to another menu.
I can't seem to find a way to do this because of two specific issues:
- Menus appear to require DTMF or Voice input in order to trigger a task (unless a Default Menu Choice is set?)
- Tasks require me to specify a "jump to menu" or "jump to task" action to exit the current task. In other words, it seems like my call flow would have to consist of menus implemented as tasks in order to do what I want.
Any thoughts on how I can achieve what I'm looking for?
If you need clarification of the specific use-case, I'm happy to provide that outside of this forum.
Thanks!
Evan