When I enter the data actions from the architect in the input of the data actions, I enter Call.Ani and if I insert it in entries, I cut the call .... do you know what this is?
Thnx
Hi Enrique_V,
Are you saying that you are using the Call.Ani as an input to a data action?
The first thing I would check is using the test mode of the data action with an Ani. So, test with something like "tel:12223334444" and see if the data action works correctly. Make sure that your data action is expecting a string for this value. I believe one way that you can cause a call to error out is to pass the wrong data type to an action, like sending a string where it expects a number.
--Jason
Hi,
If I enter a number "666666666" if the call comes in and does not fail ... but when I enter call.ani the call is cut directly.
Thnx
You probably want to send in the expression ToPhoneNumber(Call.Ani).subscriberNumber
See https://help.mypurecloud.com/articles/about-the-phone-number-data-type/ and make sure to expand the last section for the examples
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