Call assignment logic

Genesys Cloud Applications Architect
1

Hello Team
I have a few questions related to the call assignment logic to confirm

We are currently using both Predictive dialling for campaign and also Manual Dialling
My understanding is that

  1. For an agent to receive calls on the predictive campaign, he needs to set himself 'On queue'
  2. For an agent to stop receiving predictive calls but start making manual calls, he needs to set himself 'Available'

Could I confirm:

  1. In the event agent forgets to set himself to 'Available' when making manual calls (In other words, he is still in 'On queue' status), will he still be assigned a predictive dialling call when making the manual call?

  2. How does Purecloud ensure that Autodial and Manual dial will not happen concurrently for the same agent? (I know that for Autodial this is done by the wrap-up code submission)

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