Call balancing by dnis

[kike]

Hello,

Is it possible to perform a call balancing by percentage per dnis?

[Jerome.Saint-Marc]

Hello,

Questions related to features and configuration should be raised on the Genesys Cloud CX Community forum.

At this time, Architect does not provide a native block that can perform load/weight/percentage balancing.

You can have a look at these two posts which provide alternatives.
Call forward to 2 external numbers
Percentage routing
Note that Architect Expression now supports RandomInt and Random functions (so that you don't need an external system to generate the random number anymore).

Regards,

[maya2022]

Hello Kike, sorry to reply on this thread as my question is related to a thread that was closed. Have you resolved your issue with X-CSRF-TOKEN SAP a Genesys cloud? I will need you help on this as I am also working on the same task. Thanks.

[kike]

Hello,

The only viable solution is to modify in sap the call and prepare it to be visible in genesys in the body both the token that is 100% feasible and now missing cookies, as they are a unique id for each call that is made.

[maya2022]

Thank you for the follow up. Right now I am receiving the token and cookies from the body using GET. What I don't understand is how to use the POST and send back the Token and cookies to SAP. Thanks.

[kike]

In the output configuration, you have to set it like this:

{
"translationMap": {
"x-csrf-token":"$.x-csrf-token"
},
"translationMapDefaults": {
"x-csrf-token": """"
},
"successTemplate": "{ "x-csrf-token": "${x-csrf-token}}"
}

[kike]

In translationmapdefault, you have to indicate it like this:

" \ " \ "" no spaces