I am currently using the Genesys Agentless Outbound Dialer to connect with my customers. I have set up the call analysis response as "Line connected" and have a process in the outbound flow architect where I'm calling a web API using the "Call Data Action." This action is triggered just before playing the audio.
However, I'm encountering an issue where I am only receiving successful call responses through my API. I would like to receive call results for all scenarios, whether the user does not pick up the phone or is busy.
In summary, I need assistance with achieving the following:
- Ensuring that my web API is called every time, regardless of the call outcome (successful, unanswered, or busy).
- Receiving call results for all scenarios, including unsuccessful outcomes.
Could you please provide guidance or steps on how to achieve this? Any insights, best practices, or specific configurations I should consider would be greatly appreciated.