Hello,
We would like to import the following data into our Azure Data warehouse on a periodic basis.
- Call Details Fields: Call Start, Call End, Agent received the call etc.,
- Participant Data: Attached data fields.
End points in the conversation API is based on the conversation Id, which does not solve our purpose.
https://developer.genesys.cloud/routing/conversations/conversations-apis
Please let me know how this is possible.
Regards,
Venu
Hello,
It looks like you would benefit from the POST /api/v2/analytics/conversations/details/query or POST /api/v2/analytics/conversations/details/jobs endpoint. The latter seems more fit for your use case. You can read more about it here: https://developer.genesys.cloud/analyticsdatamanagement/analytics/jobs/conversation-details-job
Best
system
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