Call Recordings / Retrieving Recording Topic Indexes via API

Platform API
1

Is there a way to obtain the recording time indexes of a call recording via API (and which API?). In the Genesys UI, under Interactions, Interaction, there is a visual depiction of the recording with topic indexes (numbers in circles) which identify key segments of the call. This is what I am looking for.

https://mustard-beetle-8407.twil.io/assets/GenesysRecordingTimeIndexs.jpg

Thanks!

2

Hi Alan,

Following endpoint will return the Pre-signed url path of the transcript. And accessing the S3 path will return the transcript object. Under transcript object, you can look for array of topic object and each topic object will have their respective timestamps.

Regards,
Declan

1 Like
3

Thanks @Declan_ginty , I didn't see the end-point you shared?

4

Found it:

GET /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl

5

Apologies Alan, that is the right endpoint to use

6

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