Callback for Dialer

[leo_con]

Hi,
Could you help me out please,
We need agents be able to dial numbers outside the contact list manually, and we want those calls being linked to the campaigns, with its the contact id, contact list etc as all Dialer calls.
We are able to use https://api.mypurecloud.com/api/v2/conversations/{conversationId}/participants/{participantId}/callbacks to set the first callback and it works fine, but when web try to set the second callback we have a problems:
When we try to set the second callback without had assigned the wrapup code the the first callback, we receive this:
{
_ "status": 400,_
_ "code": "bad.request",_
_ "message": "The requested operation failed with status 400",_
_ "contextId": "2ecff27c-3f51-4e36-9f8c-fe4c890a031c",_
_ "details": [],_
_ "errors": []_
}
So we have to set the wrapup code to the first callback and click the "done" button, but as soon we do it of course the agent receives another regular call from Dialer, we need the agent don't receive calls until they had tried dialing all the numbers to reach the customer.

Regards,
Leonel Contreras

[tim.smith]

There's not currently a way to associate a manual outbound call with a Dialer campaign. You'll need to submit an enhancement request to add that as a feature.

[leo_con]

Thank you Tim, but I refer specifically to the second callback that gives an error if the first one haven't finished.
But if we finish the second the agent would receive another call from the Dialer.

[tim.smith]

If you conclude a conversation, the user immediately becomes available for another conversation to be ACD assigned. If you don't want that to happen, you need to make the user unavailable for ACD assignments.