callbackNumbers to Salesforce using SFDC connector

Genesys Cloud Integrations Embeddable Framework
1

Hello!
we have a problem to map the standard field [callbackNumbers] on Salesforce using the connector.
Using participant data, Salesforce can maps the custom fields using the attribute Participant.<custom_fileld>.

image
image758×581 106 KB

As the same, there's a paricular attribute to set the standard field callbackNumbers to pass this information to Salesforce without using custom data and put it into the call log information?

Task_CallBack
Task_CallBack1321×783 30.8 KB

{

  • "id": "489b0ef6-f434-483c-99dc-4378b409c52f",*
  • "connectedTime": "2022-11-30T13:10:41.950Z",*
  • "name": "Name Not Provided",*
  • "isConnected": true,*
  • "isDisconnected": false,*
  • "isDone": false,*
  • "state": "CONNECTED",*
  • "attributes": {*
  • "Salesforce.ConnectedTime": "Wed Nov 30 2022 18:40:41 GMT+0530 (India Standard Time)",*
  • "Call.ConversationId": "489b0ef6-f434-483c-99dc-4378b409c52f",*
  • "Call.QueueName": "TestQ8",*
  • "Call.RemoteName": "Name Not Provided",*
  • "Call.State": "CONNECTED",*
  • "Interaction.ParticipantPurpose": "Customer",*
  • "Interaction.StartTime": "2022-11-18T14:02:10.094Z",*
  • "Interaction.TotalAcdTime": 454241,*
  • "Interaction.Url": "Genesys Cloud"*
  • },*
  • "isCallback": true,*
  • "isDialer": false,*
  • "isChat": false,*
  • "isEmail": false,*
  • "isMessage": false,*
  • "isVoicemail": false,*
  • "remoteName": "Name Not Provided",*
  • "recordingState": "none",*
  • "displayAddress": "",*
  • "queueName": "TestQ8",*
  • "totalAcdDurationSeconds": 454241,*
  • "direction": "Inbound",*
  • "isInternal": false,*
  • "startTime": "2022-11-18T14:02:10.094Z",*
    *** "callbackNumbers": [***
    *** "+393456677890"***
    *** ]***
    }

Thank you in advance!
Daniele

2

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