Hello, im trying to create custom script for Callbacks so agents can se more data regarding the callback. However, no matter what i do with script (enable it for inbound, outbound, callback and every combination of these 3) callbacks still use default script. Can someone tell me what am I doing wrong?
How/where are you setting your script to be used?
In script editor -> script properties-> features
When you create the callback, you must specify the script to be used. There isn't a default script for callbacks. You can request the ability to set a default script for callbacks at https://purecloud.ideas.aha.io/ideas.
I cannot access that site. Can you tell me how to specify what script should be used? I tried doing it like I said earlier, script editor -> script properties -> features, and there is tick callback and inbound to "Enabled". We are scheduling callbacks via API, can we specify that way what script to be used?
You'll need to log in with the same credentials you use when opening a case with PureCloud Care.
Set the scriptId property in the request to POST /api/v2/conversations/callbacks.
Thank you so much, this worked
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