Calling a Restful Web Service API from Pure Cloud

[NSRPureCld]

Is it possible for Pure Cloud to invoke a Restful Web Service API when the call is picked?
I would like to get information regarding the call (e.g. phone number) as well information about the the person who picked up the call. is this Possible ?

[Jason_Mathison]

Could you give us some more detail about your use case?

When you say picked, do you mean assigned to an agent in a queue or do you mean that agents are cherry picking calls? Can you expand on wanting data about the person picking up the call? Are you looking for that in analytics, or where do you want to be able to manipulate that information?

For example, architect flow have access to the caller's phone number and can look up additional information about the caller via data actions.

[NSRPureCld]

So what I meant was the following:

#1. So say Jason is the help desk personnel who is fielding the calls. (Jason is our employee)
#2. Tim (customer) calls into the help desk and the call is routed to Jason.
#3. Jason Picks up the phone to answer the call.

At this point, I would like Pure Cloud to invoke a Restful API that we will provide.
In the request, I would like the following minimum data to be sent by Pure Cloud.
#a. Tim's Phone Number.
#b. Jason's Employee ID (or phone number or something that uniquely identifies Jason)
#c. Conversation Id of this call.

Is this possible for Pure Cloud to do ?

Thanks

[tim.smith]

No, your application must monitor the user's or queue's conversations and process the notification events to determine when a conversation has been answered. https://developer.mypurecloud.com/api/rest/v2/notifications/notification_service.html