Calling a third party api at end of call or while agent wraps-up

Hi ,

our client wants to push certain data from GC (like channel,agent name ,agent id ,disconnect type , wrap up code ) by calling their api at the end of call or while agent is selecting a wrap-up .

Is it possible to call a third party api at call end or while agent is selecting the wrap up ?.

Regards
Garima.

Hi @garimabalodi
You can call data actions from a post-interaction Survey Invite flow. The data actions would do the actual work and then the flow would send the survey to a fake email address. However, keep in mind almost all of the Conversation API resources require a user context, and a data action cannot call them because it uses client credentials.

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