I need to remove the blue header since I use it in WebView in mobile. Is it possible? How? Thanks!
Only if you create totally custom widget from a scratch with your own code, then yes. In configurations I do believe it is not possible.
Custom widget you mean write the whole web app running in browser that calls genesys backend api, right?
Basically from what I see, you got two options:
- Leave it as it is and sadly confirm the fact it will be there
- Build a custom web messenger by your own code, I mean Genesys provides lots of functionality of subscribing to events and calling specific commands of their native messenger. Some of those functionalities you can override with custom JavaScript code, but regarding the look of the chat you can change only configuration in Genesys, it is not achievable to override look of the chat through custom code. You can change the look of the chat through API, but it will be basically the same as you would change it from user interface. I would not really suggest to go with custom web messenger solution, unless you are having really strict requirements for some things. If it's meant for any business it's valuable to discuss do you all see the value of building this custom Web Messenger, because it will cost a lot of human resources from developers and also cost lots of time to build it overall.
Hope this helps you, if you got any more questions feel free to ask 
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