Cannot get webmessaging/messages as an agent (403)

[Michael_Kork]

I am using the JavaScript SDK (platform client) and calling apiInstance.getWebmessagingMessages but I get a 403 forbidden, even though my agent has the conversation / web messaging / view permission. The Documentation states that no permissions are required to get the messages.

[Frederic_Thomas]

Hi Michael,

This API end point is built to get the history for custom Messenger (client facing) . It's relied on token used at webmessaging session management time.

On agent side you should rely on conversation / messaging API

regards

Frederic Thomas

[Michael_Kork]

@Frederic_Thomas

conversation / messaging API

The messagingAPI (platformClient.messagingAPI) has methods only for supported content profiles.

The conversationsAPI (platformClient.conversationAPI) does not have any methods to get web-messaging chat messages.

The method getConversationsChatMessages returns 404 (I guess it retrieves web-chat messages) and the getConversationsMessage gets the conversation details without the messages. only the participants.

Which is the correct method in platformClient to get the web-messaging chat messages?

[Frederic_Thomas]

I am not an expert of these APIs for what I know for live, on live interaction, you should retrieve the conversation details and loops on each messageId

regards

[Jerome.Saint-Marc]

Hello,

On Agent side, the messages of a web messaging conversation are retrieved using POST /api/v2/conversations/messages/{conversationId}/messages/bulk.
The body contains an array of the messageIds to retrieve.
You can get these messageIds from GET /api/v2/conversations/{conversationId} (messageIds of messages sessions for the different participants).

This blueprint contains a javascript example. Check the showChatTranscript function in https://github.com/GenesysCloudBlueprints/digital-messaging-translator-blueprint/blob/main/docs/scripts/main.js

Regards,