Hello,
I would like to know if there is a way to retrieve queue settings (i.e. autoanswer, ringing time, ...) for all relevant media; this data are needed in order to implement detailed configured behaviours within agent clients.
Actually we are retrieving macro queue information (i.e. id, name, joined) using /api/v2/users/{userId}/queues, but unfortunately they are limited to id/name/joined properties.
GET /api/v2/routing/queues/{queueId} contains all data needed, but unfortunately cannot be used (routing permission)
Is there any API that can be used to get relevant ACDQueue configurations ?
If not, can /api/v2/users/{userId}/queues be extended to provide reuqested data ?
Thank you and regards
Domenico Colella
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