Cant able to get a response from CX bot

1

Hi All,

I am integrated a Google Dialogflow CX bot with Genesys. In Architect flow, I can able to see the Agent which I created in CX Bot. If I tried to send a message from web messenger it goes into bot failure path. I did not get any response from bot.

Could you please help me on this?

2

Hi Kaviya_V,

Could you please specify what error you're facing? If you are unsure, it may be best to reach out to Professional Services

3

Hi Zino,

Whenever I initiate a chat , it route the chat to CX Bot Failure path, the chat does not enter into the CX Bot. please find the screenshot for your reference.

image

4

Hi Kaviya_V,

What are you evaluating to deem success or failure? It appears there may be an issue in that evaluation. Check out Call Dialogflow Bot action - Genesys Cloud Resource Center on how to set up Call Dialogflow

5

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