It works in IE, Firefox, Chrome and won't connect in Safari. Is this a known issue?
I just tested https://developer.mypurecloud.com/developer-tools/#/webchat in Safari 10.0.3 and it worked fine. I had to click the "start chat" button twice for the popup to open, but I'm guessing that safari blocked the popup the first time.
There is a known issue, some versions of iOS have slightly different browser settings for accepting cookies, therefore some of them work and some don't. To avoid making changes in the user devices, we are making some changes to handle sessions differently. The bug is referenced under CORE-6361. The fix is undergoing testing now.
Is there an ETA on the rollout of this? Thanks.
In general between 1-2 weeks. But I can't guarantee it as it's still being tested.
I had the same issue with Chrome incognito mode, I had to press the chat button twice while using startPopupChat.
So I realised I had to open a popup pointing at a page with an embedded chat in it. Then on navigating the NSPA site and pressing the chat button it reconnects with the active popup by opening an empty window of the same name, checking it's content for an element ID and focusing on the popup or pointing to the embed page.
If there is something simpler then I'm all for it 