Capture source queue in a transfer

[marcoflopes]

Hello everyone,

I need to set a priority on an interaction transferred in the queue. The priority will change according to the source queue.

Is there a way for me to find out from the architect which queue the interaction came from? With that information, i would create a priority data table for each source queue.

Sometimes the interaction can be transferred more than once, so you would need to find out which is the last source queue

Thank you all

[Jason_Mathison]

Hi Marco,

I am not aware of any way to do this directly, hopefully someone else has a better answer than this

This idea requires that transferring the interaction to a queue always goes through an architect flow.

1. Check for a "MostRecentQueue" participant data on the interaction
2. If it is there, use your priority data table to determine priority
3. Set the "MostRecentQueue" participant data for the queue that the interaction is being sent to
4. Send the interaction to the queue.

If that doesn't work, perhaps you could do some sort of analytics query to find out the last queue that the interaction was on. I am not really that familiar with that area of our product to know if that easy or even possible.

--Jason