Hello,
I am trying to understand how to configure a survey invite.
Looking through the documentation, I have created the survey invite flow + survey policy.
However, I am not sure how the survey is sent to customers.
In the Survey invite flow, the Target Email Address is set as Survey.CustomerContact.personalEmail
.
In the web message flow, we assign the variable as Flow.CustomerEmail
.
In order to send the survey to the customer email, shall I set these 2 variables as the same?
I don't see where the Survey Invite flow and Inbound Message flow connect, I don't see either how I can call the survey invite flow from the inbound message flow, that's why i come here to understand how to configure this.
Thank you,
Louis