Hi,
I'm trying to recreate some mimic we had on a Chatbot widget built on Genesys Engage and Cards seems to answer fine to what we're looking for. I'm following the examples on this page: https://developer.genesys.cloud/commdigital/textbots/examples/botconnector-card-example (please add some images to represent what Cards on the examples should look like...) but I'm receiving an odd error.
This is my ReplyMessage:
{
"replymessages": [
{
"type": "Structured",
"content": [
{
"contentType": "Card",
"card": {
"title": "Ecco le carte di tuo interesse. Su quale di queste vuoi ricevere informazioni?\r\n",
"description": "Ecco le carte di tuo interesse. Su quale di queste vuoi ricevere informazioni?\r\n",
"image": "",
"defaultAction": {
"type": "Postback",
"text": "Carta non presente",
"payload": "Carta non presente"
},
"actions": [
{
"type": "Postback",
"text": "************8069",
"payload": "************8069"
},
{
"type": "Postback",
"text": "************8051",
"payload": "************8051"
},
{
"type": "Postback",
"text": "************7947",
"payload": "************7947"
},
{
"type": "Postback",
"text": "Carta non presente",
"payload": "Carta non presente"
}
]
}
}
]
}
],
"confidence": 1,
"botState": "MoreData",
"intent": "72",
"parameters": {
"conversationId": "149ecd6b-eb52-455e-9aad-4c6b43d14299"
}
}
It seems fine to me (however I'm not entirely sure as I do not know what keys are mandatory and what not, is there any guide for it?) but I get the following error: "Failure to find a conversation to send reply. - NoMatchError"
Note that if I change "Card" to "Button" or whatever, for example, I do not receive the above Error but I only get the message "MoreData - 72"
What am I missing?
Thanks!