Hello,
I am following the following article postUtterance Response Example - Carousels) to utilize a carousel response in a bot connector integration and the Genesys web messenger.
I have setup the JSON accordingly and yet the response carousel does not appear in the web messaging widget. I am getting only the text message "Hello" that is part of the JSON replymessages message but not the carousel
Can you please help me to understand what the problem is?
Please see below screenshots of the Genesys web messenger widget.
Below the JSON replymessages message:
{
"replymessages": [
{
"type": "text",
"text": "Hello"
},
{
"type": "Structured",
"content": [
{
"contentType": "Carousel",
"carousel": {
"cards": [
{
"title": "50% off Flights to Norway",
"description": "Valid September to November only",
"image": "https://cocinista.b-cdn.net/download/bancorecursos/recetas/macarrons.jpg",
"actions": [
{
"type": "Link",
"text": "View Details",
"url": "http://www.samplesite.com/flights/norway"
},
{
"type": "Postback",
"text": "Book Now",
"payload": "I want it"
}
]
},
{
"title": "35% off Flights to Finland",
"description": "Valid February to March only",
"image": "https://cocinista.b-cdn.net/download/bancorecursos/recetas/macarrons.jpg",
"actions": [
{
"type": "Link",
"text": "View Details",
"url": "http://www.samplesite.com/flights/finland"
},
{
"type": "Postback",
"text": "Book Now",
"payload": "I want it"
}
]
}
]
}
}
]
}
],
"intent": "OrderCookle",
"confidence": 0.9,
"botState": "MOREDATA",
"slotValues": {},
"parameters": {
"OutputParam1": "0"
}
}
