Hello,
We have a use case with an outbound campaign Agentless. We need to execute some Data Action once the outbound call is initiate.
The purpose of this campaign is to call a physical phone for altering agent that an urgent call is waiting on the queue.
The purpose of data actions is to insert the Outbound call into another interaction and once the urgent call is answered we can disconnect the outbound call (with Analytics API).
Our process is working fine except catching the dialing moment. Trigger is only executed once the outbound call is answered. Our expectation is executing the trigger during the dialing process.
Do you an idea about filter or if we need to use another topic?
Thanks